Help & FAQs
Do you sell wholesale?
We do sell at discounted rates for larger quantity purchases. We ask that you send us a list of products you are interested in, so that we can send you a discounted price list with the most current prices. Shipping is charged to you, the customer. We ship via FedEx.
We also have a wholesale section with case prices and a coupon that offers 15% off orders of $300 or more.
How do I track my order?
To track your order, click on the Order Tracking link, which is located on the bottom of the page under the customer service column. Enter the tracking number that was sent to you in the email. The best way is to copy the number from the email and paste it in the box. Note: there may not be any information for a package even if you were sent the tracking number via email because the package has not physically been shipped, so try back at a later time.
How do you ship perishables?
We ship perishable items wrapped with ice gel packs to preserve them for up to 48 hours (depending on weather conditions), after which they are subject to unfavorable conditions, especially during the summer season. FedEx may deliver to certain states in 1-2 business days; hence using this option may be acceptable. In any other state, you must use 2-day Air or Next Day option to guarantee safe delivery. If you have multiple shipments, we recommend that you separate Perishable and Non-Perishable items into two separate orders in order to minimize your shipping expenses. We make adjustments on shipment dates to avoid weekend delays when perishables are present. While this may delay your order, we do this to protect your order. Parthenonfoods.com will not accept responsibility for damages to perishable items under any condition.
How can I order more of an item when it is out of stock?
Contact us and request the product in interest and the quantity desired. Include the name, size or weight, and manufacturer of the product. When that product quantity is available, we will email you so you can place your order.
Is it safe to use my credit card online?
Yes, it is safe to use your credit card on our site. The reason is because our site uses an SSL certificate to offer secure communications by encrypting all data to and from our site. This means that you can shop worry free on our site.
Where do you ship?
We ship Worldwide, including FPO/APO and PO Boxes. For more information on shipping and returns please visit our shipping information section.